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FAQs

Q.  What is special and different about your products?
A. When sourcing our ingredients, we go directly to local farms and growers who provide us with a wealth of knowledge as to the characteristics and benefits of each ingredient. They share our passion for high quality, natural and organic ingredients, and become our partners in bringing you exquisite products to enhance your natural beauty inside and out.

Fourth generation bee keepers, like Garnett Puett and his family of Big Island Bees, supply our organic raw honey which is incorporated into each product we make.  The same goes for each ingredient such as the astaxanthin - an anti-oxidant micro-algae which aids skin oxidative stress and ultraviolet sun damage.  This micro-algae is farmed on Kailua-Kona located on the Big Island of Hawaii.  We’ve also incorporated ingredients from Hawaiian influenced Polynesia.  These include cold-pressed Tamanu oil. These ingredients and partnerships all help form the heart of Hawaiian Healing, our highly specialized organic cosmetic brand.

 

Q.  Is your face and body cream organic?
A. We have attempted to source as many organic ingredients as possible. Currently the product is 85% organic and are working on USDA organic verification as soon as possible.

 

Q.  Are your products tested on animals in any way?
A.  None of our products have ever been tested on animals!

 

Q.  What is the shelf life of your creams?
A.  The shelf life of our creams unopened is generally one year. Once opened, we recommend that the product be used within 6 months if possible. The cream's life length after being opened can vary depending on how the product is handled, but should be good for at minimum 6 months after being opened. If the jar is unopened it has a shelf life of 1 year.

 

Q.  What ingredients are contained in the Hawaiian Healing Revitalizing Face Cream?
A.  The ingredients that are in the Hawaiian Healing Revitalizing Face Cream are: Aqua, Rose Hydrosol, Food Grade Vegetable Glycerin, Organic Unrefined Shea Butter, Hawaiian Astaxanthin, Raw Hawaiian Macadamia Flower Honey, Organic Emulsifying Wax, Organic Macadamia Nut Oil,  Kukui Nut Oil, Organic Cold Pressed Tamanu Oil, Organic Rose Hip Seed Oil, Organic Argan Oil, Carrot Seed Oil, Jojoba Oil, Organic Tocopherol (Vitamin E) , Organic Alkanet Oil, Organic Hibiscus Flower Extract, Hydrolyzed Oats, Radish Root, Organic Neroli Essential Oil, Rose Otto Essential Oil, and Helichrysum Italicum Essential Oil

 

Q.  I used your face cream and have had some redness and broken out. What now?
A.  Before using any product, you should test a small portion of your skin to see if you react in any way. If you have any reaction, we recommend you stop using the product immediately.

 

Q.  What preservatives are used in your creams since they are all natural?
A.  We use only natural and organic preservatives in any of our products.  The only preservatives used for our Pure Revitalizing Cream are raw Hawaiian Organic Macadamia Nut Flower Honey which is a natural preservative and Radish Root extract which provides a natural barrier to bacteria and fungus growth. There are no other harmful or synthetic preservatives in our products. We recommend you use our products quickly as they are natural and pure products and we want it to be as fresh as possible for you. We also recommend the use of a spatula and/or wash your fingers and hands thoroughly to prevent bacterial contamination.

 

Q.  Should I refrigerate my creams to preserve them?
A.  We do not require that the creams be refrigerated. The cream should be stored in a cool and dry area. Keep in mind, our creams are all natural without any artificial preservatives, they are susceptible to contamination if not handled with clean fingers and /or a spatula.

 

Q.  Your ingredient list seems like it is missing something?
A.   The ingredient list is correct. We have developed a product that our founder, Homeopathic Practitioner Bill Carlson, spent years of research feel meets the high quality standards that include many Hawaiian derived ingredients as well as hand-selected ingredients from all over the world. The result is a product free of chemical preservatives and many other harmful chemicals that feels wonderful to your skin.

 

Q.  The cream is a little thick, is that normal?
A.  Our creams are VERY concentrated. The products have no fillers or binders so they are very concentrated. Every ingredient has a beneficial effect on the skin. We find that many times when someone finds the creams thick. This is normal as the product is very rich in the most nourishing ingredients available. Many products have a considerable amount of water hence they are thinner.  We could recommend that you warm the product up rubbing in your hand before application to get complete coverage under your eyes, face, and don’t forget your neck area. We have many people use it on their hands and other dry areas of the body as well.

 

Q.  Is the jar and wooden top actually sustainable?
A. Yes our products are as sustainable as we possibly can make them. We strive to minimize the impact on the environment with our packaging from every angle.  From our sustainable bamboo topped glass jars, and vials to the recycled glass to other materials used in our boxes, Hawaiian Healing has nature, the environment, and you in mind when creating these amazing healing products.


Q.  How should I apply the cream?
A. It is best to either use an applicator or clean hands when getting product from the jar. This will keep the product in a fresh condition longer.


Q.  I know the Face Cream works for hydration, fine lines and wrinkles, does it also help preventing sagging skin and does it help with slight puffiness or dark circles under the eyes? 
A.  Yes the Face Cream hydrates and helps reduce fine lines and wrinkles also helps with sagging skin and uneven and discolored skin for all skin types.

 

Q.  The last time I ordered the Under Eye Serum it was a different color.  Is this the same product?
A.  Yes!  But due to the fact that each batch is made by hand in small batches, the color may vary.